Frequently asked questions

Product pages describe the files and the available purchase or free-download flow. For a completed purchase, signed-in customers can check Account → Downloads; guests should keep their secure checkout confirmation.

Sign in and open Orders or Downloads. Your access remains subject to the order and download rules shown for that purchase.

Check the license shown on that product page and selected price option. Usage rights vary; do not assume that purchasing a file transfers copyright or grants exclusive ownership. See the license information draft.

Return to the Downloads page and request a fresh link. If the file still cannot be retrieved, contact support with the order number and product title. A download button means access was approved, but it does not confirm that the file is available or has downloaded successfully.

For new custom projects, a written project agreement sets the brief, deliverables, price, and scope. A 50% advance is due before work starts, and the remaining 50% is due before final files are delivered. Two revision rounds within the approved brief are included; extra revisions or scope changes may have additional charges, agreed with you before that work proceeds. Custom projects are arranged by contacting Creative Hatti support; the website does not automatically take custom-project orders or payments.

For a new project, exclusive rights to the original commissioned design transfer only after full payment and under a written assignment that defines the deliverables and rights. Third-party materials remain subject to their own licenses; editable/source files, preliminary concepts, and rejected drafts are included only if the written agreement says so. Custom work is generally non-refundable after work begins, subject to applicable law. Before work starts, cancellation requests are reviewed under the project terms and applicable law; an advance is not automatically forfeited. These terms apply to new projects and do not change past agreements. This draft requires legal review.

Successfully delivered digital products are generally non-refundable, except where applicable law requires a refund or another remedy. If a file is defective, inaccessible, not as described, or not delivered, contact the team with your order reference. A download link alone does not prove that the file was delivered. See the refund policy draft; its final wording is subject to legal review.